5 Reasons Why Live Chat is Good for Business
Whether your business sells products or services, offering Live Chat on your website can provide convenient answers that customers want, while also adding significant benefits to your business.
1. Live Chat is Convenient
An online chat system provides customers immediate access to help. Wait times are often much less than a call center or email response and customers can easily multi-task while waiting.
2. Live Chat Cuts Down On Expenses
Live Chat software consistently demonstrates that it can save on both employee task time and phone expenses. Some of the most notable cost savings are:
If you have a call center, Live Chat reduces overall contact center costs by lowering average interaction costs.
Live Chat agents are able to handle multiple chats simultaneously reducing the need to hire additional personnel.
With employees spending less time on the phone, they can multi-task during chat conversations and cut the waiting queue to a fraction of its former size when compared to a call center. Not only is this an improved process, it also increases the chances of overall sales.
3. How Will Live Chat Increase Sales?
The key is that customers have someone who can answer questions, address concerns, set an appointment or walk them through the sales process. This helps eliminate bounces away from eCommerce websites and ensure that shopping carts make it through check out. If you're offering a service, the visitor could be directed to a Sales or Service department to get answers to questions helping to complete the sales process.
4. Live Chat Can Give You an Edge Over Your Competition
To get that edge, Live Chat is a key feature that websites must have in order to be competitive and rise to the top. In fact, Live Chat provides a simple way to connect with customers who spend a good deal of their time and money online.
The cost savings and convenience for both staff and customers makes Live Chat not only a viable option for businesses, but an essential tool for any company that thrives on providing excellent customer service.
5. Live Chat Taps Into Customer Pain Points
A customer’s frustration or need that has yet to be fulfilled is called a pain point. By identifying these pain points, we can either write new content (for a blog or an article) or create benefits/advantages for advertising. Pain points can also turn into sales opportunities.
Live Chat provides immediate insight to customers’ pain points. When customers use Live Chat, they want to ensure that a product will perform as advertised or that a promotion will provide the discount they want. As Live Chat agents speak with customers, they often find out ways to improve their company’s products and services.
Now that you've made your way through this bit of information, we would like to encourage you to think about adding Live Chat to your website to help your visitors get answers and increase confidence in your business.
We found a Live Chat tool that is FREE for life. (There are other features that can be added for a small subscription fee.) Visit https://www.tawk.to/ to get more information.