So what can you do?
Even though the Gateway Provider (e.g. authorize.net, PayPal, and others) processes the transaction, you should pay close attention to the order information. Unfortunately there are people who will try to purchase products or services using stolen credit cards, identities or, claim an order was processed and approved but they never received the order. If you're contacted with a request to "ship the order or refund my credit card", our suggestion is to first check your records and then check with your Payment Gateway Provider to see if there is a record of an attempted purchase before responding to the ship or refund request.
You should also be aware of the purchase amount limitations set for your account. If you have it set to process orders up to $500 and someone places an order for $5,000; this could be a red flag and most likely the order will be placed on hold as well as other orders in line to be processed (an account paused situation). Ultimately, the Gateway Provider may deem your account as high-risk and close it leaving you without a functioning online store until you are able to establish an account with another Payment Gateway Provider.
Here are a few things you can check in the order received:
- Is the zip code correct?
- Is the email address formatted correctly?
- Was the order placed in another country with a ship to address in the United States?
- If there is any question about the order, can you contact the customer via email or telephone?
- If it is a fax order, ask the customer to fax a copy of both sides of the credit card.
Before building your store, we will work with you to learn more about your products and customers and then map out a strategy including shopping cart design, order processing, and marketing strategies.
Are you ready to build or improve your online presence with a responsive website that includes eCommerce?